Refund & Exchange Policy – AK ALLURE

🔄 Refund & Exchange Policy – AK ALLURE

At AK ALLURE, customer satisfaction is important to us. Please read our Refund & Exchange Policy carefully before placing an order.

💰 Advance Payment Policy

To confirm all Cash on Delivery (COD) orders, we require a 500 PKR advance payment.

This advance is used to confirm genuine orders and cover processing costs.
Orders are dispatched only after advance payment confirmation via WhatsApp.

❌ Order Cancellation

Orders cancelled by the customer after advance payment are not eligible for refund.
Orders cancelled before dispatch without advance payment are cancelled without any charges.

🔁 Exchange Policy

We offer exchange only in the following cases:

✔ Wrong product delivered
✔ Damaged or leaked product upon delivery

Conditions for Exchange:

Exchange request must be made within 48 hours of delivery.
Product must be unused, unopened, and in original packaging.
Customer must share clear pictures/video of the issue on WhatsApp.

📌 If approved, we will arrange an exchange.

🚫 No Refund / Exchange in These Cases

❌ Change of mind after order confirmation
❌ Used or opened perfume
❌ Minor packaging damage (outer box)
❌ Delays caused by courier or customer unavailability

💸 Refunds (If Applicable)

Refunds are only applicable if an exchange is not possible.
Approved refunds (if any) are processed within 7–10 working days.
Advance payment is non-refundable.

📦 Failed Delivery / RTO (Return to Origin)

If an order is returned due to:

Customer not responding
Customer refusing delivery
Incorrect address provided

👉 The advance payment will not be refunded.

📲 How to Request an Exchange

Please contact us with your order number and issue details:

📞 WhatsApp: 0301-3482495
📧 Email: akallureofficial@gmail.com

Our support team will guide you through the process.

📝 Final Note

By placing an order on AK ALLURE, you agree to this Refund & Exchange Policy.
This policy is designed to protect both our customers and our brand.